Fast-food industry and c-stores are shaping the lifestyle of on-the-go consumers. They have always been looking for portable and more convenient snacks. So, it seems like there is nothing new in the foodservice at first sight. However, catering starts playing a huge role when it comes to customers’ loyalty and satisfaction. Why do fast-food and c-store chains really need catering? How can it be helpful?
In spite of more than $10 billion of pretax profits for US-based c-stores in 2016, the convenience industry is facing an overall decline. Analytics predict 138 c-stores closed by the end of this summer. In such situation, building customer loyalty seems to be the only solution for convenience brands not to find themselves among outsiders. How to boost customers’ loyalty? What are the most effective loyalty programs? Check our 3 useful tips.
The latest research has revealed top 5 most loved gas station chains in the United States. Shell takes the lead followed by some other big names in the fuel industry including EXXON, BP and some more. However, leaders should hardly lay back and be satisfied with the state of thing. All 5 companies are inevitably approaching the “boredom” stage. What is it and what are the steps to avoid that stage?
Defining an industry is crucial for c-store chains as well as independent retailers. According to the latest report, the level of foodservice in the United States is not as high as it may seem. 89% of players are still on the basic level of their development able to offer only some fundamental products, snacks, drinks and customer service.
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